This was probably my 6th stay at the Hilton Tokyo and I made a last minute reservation. The standard room was the only one available at the time of booking.
The hotel itself is located in Shinjuku, Tokyo, next to the Hyatt Regency Tokyo and close to the Metropolitan Government Building. It is about a 10-15 minute walk to/from Shinjuku station. The hotel also runs a complimentary shuttle service to/from the Western exit of JR Shinjuku station, near the Keio department store. The bus runs approximately runs every 20 minutes.
The Hilton Tokyo is also one of the pickup/dropoff points for the ‘Limousine Bus’ to both Narita and Haneda airports. When purchasing a ticket to go to the airport, I recommend getting it done through Guest Services and charging it to your room bill, allowing you to get extra points – for you point fiends out there.
The front desk is typically staffed by three agents with one supervisor usually floating about somewhere. Check-in was quick and efficient and I was recognised as a Diamond member and repeat guest.
The hotel was at capacity so I did not receive an upgrade, which is understandable. Previously, I have received upgrades to suites on almost every stay as an elite, so they are generally quite accommodating with HHonors upgrades. The room I received however was on a high floor.
I was also provided with a stamp on my room key holder for a free breakfast, which could be taken in either the ground floor ‘Marble Lounge’ restaurant, the second floor ‘Tsunohazu’ restaurant exclusively for gold and diamond HHonors members, or the executive lounge.
An information sheet outlining executive benefits was also provided.
The room is fairly spacious by Japanese standards at about 36 square metres. The bed was typical for Hiltons, being soft but providing enough support. An arm-chair with accompanying ottoman is also very comfortable for enjoying the view outside. The shoji screen windows provide a distinctive Japanese element to the room.
The work desk received a plus from me, being very wide and and practical for getting work done. The only improvement would perhaps be to have more convenient power outlets nearby.
The wardrobe had ample hangers, ironing board, iron and in-room safe. There were also yukatas for lounging around.
The mini-bar was also fairly well stocked, but lacked anything exciting and distinctively Japanese. The prices however were very reasonable and there is a drip coffee machine available.
The bathroom was quite small, but space was nonetheless utilised fairly well. The shower was combined with the bathtub and is perfectly functional. The toilet is also a Japanese Toto washlet for your rectal amusement, but is an older model and will probably be due for an update in a few years.
Bathroom amenities are the standard Hilton offering of Peter Thomas Roth. However, it is always nice to receive dental kits as standard without having to request them. A shaver is only available on request though.
Happy hour in the executive lounge sees the place filling up with guests and it can be difficult to find a nice seat. I recommend you get in early to find a good spot. It is located on a high floor with great views over the Shinjuku area and spans two sides of the building for two different views.
The evening canape offering is solid, with four hot options and finger foods. It isn’t really enough to replace a proper dinner, but why would you want to when Tokyo offers so many good options outside? However, if you tried hard enough, you probably would get a decent evening feed in the lounge.
Alcohol is self serve, with spirits openly available and beers and wines in the fridge (not reds of course). The spirits available are quite good with Baileys and Remy Martin also on offer. There is also sangria available, but I didn’t find it very tasty.
There is of course also a coffee machine and plenty of non-alcoholic options for the non-drinkers.
At non-peak times, the lounge is quite relaxing and good for lounging around and getting work done. The staff are also attentive and highly responsive. I even saw one staff member entertain a child while her parents were away (not saying I would recommend leaving your child there alone though…).
DVD movies are also available for rent for those evening in.
I had breakfast in the ‘Marble Lounge’ on the ground floor, next to the lobby. I had originally planned to eat at the ‘Tsunohazu’ restaurant which is for HHonors gold and diamond members, but arrived a little too early. The offerings however are comparable, with Tsunohazu being quieter. Marble Lounge can be a little noisy as there are always plenty of guests.
The breakfast is a full buffet offering, with plenty of options available. Hot options comprise of Japanese and Western offerings and is very impressive. There is also an egg station and even curry available. While some may think it strange to have curry for breakfast, I highly recommend it!
Continental options are also available, including cereals, pastries, cold cuts and juices.
Again the offering is quite amazing. However, if there is anything that can be improved, it would be changing it up a little, as after the third or fourth day, the breakfast can become a little vanilla. The atmosphere however is very nice.
The gym is quite small, but has pretty much everything you would really need. One thing I like is that it is not overloaded with cardio machines and has a power rack. Strength machines are also available, but I don’t think there were free weights (I could be wrong).
The pool is next to the gym, but I didn’t use it.
This Hilton Tokyo is a great property with solid hard and soft products. Elite treatment is generally very good here and the staff very responsive, but perhaps a little cold by Western standards (but very usual for the Japanese).
The breakfast, executive lounge and rooms are quite on point. Access to transportation options is also pretty good. The hotel can typically be had starting from 230 USD per night, which I believe to be great value for money.
I have stayed here many times and will continue to do so as I believe it is a solid option when staying in Tokyo. Highly recommended.